Frequently Asked Questions

Can’t find the answer you need? Message us on Facebook

How much is it to enter?

Individual tickets range from £5 – £25, depending on the type and value of the prize or bundle.

Is there a cash alternative?

Yes! The Cash Alternative is usually 80% of the UK RRP of the prize. View the prize details for actual cash alternative amounts.

How many tickets I can buy?

There is a limit of 100 tickets per customer, per competition for all of our Competitions. For more information, please read our terms and conditions.

I have another question. How do I get in touch?

We’d love to help. Feel free to email us at, or message us via any of our social media accounts and we will get back to you as soon as possible.

How is the winner decided?

At the end of the competition, an external non-affiliated person is brought in to do the live draw via a Facebook Live Stream.

The selected person uses Googles Random Number Generator which will display a number based on the amount of correct entries. This number then relates to a row on on a spreadsheet – which will be shown live.

How will the winner be notified?

We have always done a Facebook live broadcast for the announcement. We’re we call the winner live!

Which is normally the following working day after the competition closes at 2000hrs on our Southcoast Suspension facebook page.

We also post the winning details on our Facebook page and a mail shot is sent out to all that entered, informing them who won the main prize and runners up too. It’s also posted to our previous winners web page too.

When is the Draw and Announcement?

The Dates are at the top of the description for the ticket you purchased.

I'm busy and can't answer your call, Do I still win?

Yes you do, It is not required that you answer your phone to claim the prize.

What's my ticket number?

No ticket numbers are given out please see “How does it work”.

Why don't you do a live draw? with a ball machine or google random number generator?

We strongly believe in people’s privacy & transparency. We can’t show your information on a live broadcast, and we want people to trust our competitions are entirely independent, random & fair.

Because of this our draws are conducted by a Prize Management Company who conduct it fairly honestly and are audited. If you have any doubt you can email us directly at, and we will pass your details on to them.